Cloud-based contact center Market Insights, Growth Outlook, Segmentation and Investment | Forecast to 2027
SUMMERY:
Market Research Future published a research report on “Cloud-based
contact center Market Research Report- Global Forecast 2027” – Market Analysis,
Scope, Stake, Progress, Trends and Forecast to 2027.
Market
Highlights:
The cloud-based
model has a high demand in contact center market for making connections with
the help of social media, email, voice and the Web accessible virtually from
any location. Pay-per-use subscription pricing model for end-users, improved
business continuity, cloud compliance, and improved integration, and usability
drives the cloud-based
contact center market. However, this market faces some challenges associated with the adoption
such as maintaining integration levels and poor IT infrastructure for
cloud-based contact centers. Cloud-based contact center market operates in
various verticals such as BFSI, retail, government and public sector,
healthcare and life sciences, manufacturing, media and entertainment, and IT
& telecommunication. IT & telecommunication is expected to hold largest
market share during forecast period.
Key
players:
The prominent
players in cloud-based contact center market are NICE Ltd. (Israel), 8x8 Inc.
(US), Five9 (US), Cisco Systems (US), Genesys (US), Oracle Corporation (US),
NewVoiceMedia (UK), Connect First (US), Aspect Software (US), and Extreme
Networks among others.
Other players in
cloud-based contact center market are Liveops, Inc. (US), inContact, Inc.(US),
3CLogic (US), Accurate Always, Inc.(US), Interlink Network Systems (US), KM2
Solutions (US), Servion Global Solutions (India), and CCT Solutions (US) among
others.
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Regional
Analysis
The global market
for cloud-based contact center is estimated to grow at a significant rate
during the forecast period from 2018 to 2023. The geographical analysis of
cloud-base contact center market is studied for North America, Europe,
Asia-Pacific, and the rest of the world.
North America is
expected to dominate the cloud-based contact center market during the forecast
period. The US is the major contributor to the North American market due to
presence of many global players and high adoption of cloud services. Increasing
rate of innovation in North American market is accelerating the rate of
adoption of cloud-based contact centers. Outsourcing management and expertise
is gaining pace, as organizations in this region are looking to stay focused on
their core businesses. Latin America and Middle East & Africa (LMEA) is
expected to grow steadily due to the increasing trends of cloud services.
Europe is expected
grow at a stable rate during the forecast period. Presence of huge car
manufacturing sector and healthcare industries drives the cloud-based contact
center market in Europe. Asia-Pacific is expected grow at a faster rate during
the forecast period due to presence of many IT & telecommunication
companies. Due to increasing adoption of electronic devices as well as huge
investment in R&D by China and Japan drives the cloud-based contact center
market during the forecast period.
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Report @ https://www.marketresearchfuture.com/reports/cloud-based-contact-center-market-6358
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